Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of Stratify's AI-powered user research platform and related services (collectively, the "Service") operated by Stratify, Inc. ("Stratify," "we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

Description of Service

Stratify provides an AI-powered user research platform that enables businesses to conduct automated user research, including:

• AI-driven user interviews and surveys
• Real-time analysis and insights generation
• Participant recruitment and targeting
• Screen and video recording capabilities
• Automated report generation
• Integration with third-party tools and platforms

User Accounts

To use certain features of our Service, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete information
• Promptly updating your account information when necessary
• Notifying us immediately of any unauthorized use of your account

Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Use the Service for any fraudulent, abusive, or harmful activities
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any part of the Service
• Upload or transmit malicious code, viruses, or harmful content
• Collect or harvest personal information without consent
• Use the Service to conduct research that violates ethical standards
• Reverse engineer, decompile, or disassemble any part of the Service

Research Ethics and Compliance

When conducting research through our platform, you agree to:

• Obtain appropriate consent from research participants
• Comply with applicable data protection and privacy laws
• Follow ethical research practices and industry standards
• Respect participant rights and confidentiality
• Provide clear information about research purposes and data use
• Allow participants to withdraw from research at any time

Intellectual Property Rights

Our Rights

The Service and its original content, features, and functionality are owned by Stratify and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Rights

You retain ownership of any content, data, or materials you upload to or create through the Service ("User Content"). By using the Service, you grant us a limited, non-exclusive, royalty-free license to use, process, and analyze your User Content solely to provide the Service.

Research Data

You own the research data and insights generated through your use of the Service. We may use aggregated, anonymized data for improving our Service and developing new features.

Payment and Billing

If you choose a paid subscription plan:

• You agree to pay all fees associated with your chosen plan
• Payments are processed through secure third-party payment providers
• Subscription fees are billed in advance on a recurring basis
• All fees are non-refundable unless otherwise specified
• We may change our pricing with reasonable notice
• Failure to pay may result in suspension or termination of your account

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.

Service Availability

We strive to maintain high availability of our Service, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical issues or system failures
• Third-party service dependencies
• Force majeure events beyond our control

Disclaimers and Limitations of Liability

Service Disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

AI Technology Disclaimer

Our AI-powered features are designed to assist with user research, but the accuracy and reliability of AI-generated insights may vary. Users should exercise professional judgment when interpreting and acting upon AI-generated results.

Limitation of Liability

To the maximum extent permitted by law, Stratify shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

Indemnification

You agree to indemnify and hold harmless Stratify, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your research activities conducted through the platform
• Your infringement of any third-party rights

Termination

Either party may terminate these Terms at any time:

• You may terminate by closing your account
• We may terminate for violation of these Terms
• We may terminate with notice for business reasons
• Upon termination, your access to the Service will cease
• You may download your data within 30 days of termination

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Posting the updated Terms on our website
• Sending email notifications to registered users
• Providing in-app notifications

Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.

Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration in San Francisco, California.

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

Contact Information

If you have any questions about these Terms of Service, please contact us at: